×
Details Agenda Special Events FAQ Attractions
The 2022 Users' Group will be held in Washington D.C. at the Mandarin Oriental hotel. Located on the Southwest Waterfront, the Mandarin Oriental is at the heart of everything in Washington D.C.

Important Update: Hotel to Change Name

As of September 9, 2022, Salamander Hotels & Resorts will be taking over operations of Mandarin Oriental and renaming the hotel Salamander Hotel, Washington D.C. Therefore, Users’ Group 2022 will be taking place at the newly renamed Salamander Hotel, Washington, D.C.

This does not change anything regarding the UG22 meeting, except the name of the hotel. All staff are staying with the property and our contract will be honored by the new owners.

Event Details

The Nines Hotel

The Mandarin Oriental - D.C.

1330 Maryland Ave SW
Washington, D.C. 20024

September 27-29, 2022

We began planning the 2020 Users’ Group meeting in Washington DC in 2019. As it did with so many things, COVID made that impossible. We wanted to move forward with your choice of Washington, DC as the destination city for this meeting, so we worked with the selected hotel on new dates.

We moved the date of the meeting in our nation’s capital to September 2022. We hope you agree that this is a fitting location for the kick-off of OCC’s 40th Anniversary celebration. We look forward to welcoming you to the Mandarin Oriental, located in Southwest DC along the waterfront area.

Please register through Eventbrite for the meeting
Registering through Eventbrite will ensure you have a room at the Mandarin Oriental Hotel. Your room reservation will be made for you dependent on your arrival and departure dates.

Agenda

Please note: this agenda is a draft and is subject to change at anytime.

Welcome Event: International Spy Museum

Prepare for your first secret mission at the International Spy Museum! At the museum, you will put your spy skills to the test throughout a variety of interactive exhibits. You’ll be challenged to crack codes and uncover hidden secrets are you explore this exciting D.C.-area destination!

There will be one bus making two trips to the museum, with the first trip departing at 5:45 p.m.

Schedule

8:00AM

Continental Breakfast, Gather and Seating

8:45AM

Users' Group Meeting

10:00AM

Break

10:15AM

Users' Group Meeting

12:00PM

Lunch and Break

1:00PM

Users' Group Meeting

2:45PM

Break

3:00PM

Users' Group Meeting

Meeting Adjourns

5:20PM

Meet in Lobby for Bus to Evening Event

5:30PM

Two Bus Departs

6:30PM

Networking Event: Steven F. Udvar-Hazy Center at the National Air and Space Museum

9:30PM

Buses Available to Return to Hotel

Sessions

Housekeeping Remarks/Poll Everywhere
Jim Holzer, One Call Concepts


Welcome and Self Introduction
Dan Florenzo, One Call Concepts


Year in Review — State of the Company
Dan Florenzo, One Call Concepts


The Economy and Your Center
Inflation and other economic conditions continue to have an impact on notification centers. We'll roll up our sleeves and try to give you an idea of the most significant factors affecting your center.
Dan Florenzo, One Call Concepts


Damage Prevention Gamification
Kansas 811 will be showcasing several exciting projects that they’ve been working on. Their partnerships with the One Call Concepts team and Damage Prevention Academy have provided the opportunity to create several new damage prevention tools that have been successful and continue to gain popularity with their members and excavators. Please join Kansas 811 as they present about their new Learning Management System, which includes interactive damage prevention games, a kids-focused interactive learning game and social media outreach.
Arch York, Kansas 811; Jay Stephens, Damage Prevention Academy


Homeowner Damage Analysis
Recent research by one facility operator showed that homeowners who damaged their lines knew that they should have called 811, but they did not understand the ramifications of causing potential damage. Discovering this caused the operator to re-evaluate their messaging, which in turn yielded some unexpected and unanticipated results.
Erika Hunter, PSE


Legislative Roundtable
The legislative roundtable is a session that has encouraged a great deal of interest and participation over the years. Come prepared to discuss recent or pending legislative and regulatory initiatives in your state.
Frank Planton, One Call Concepts


Networking: Steven F. Udvar-Hazy Center at the National Air and Space Museum
Get ready for take-off! We’ll spend the evening at the Steven F. Udvar-Hazy Center at the Smithsonian National Air and Space Museum in Chantilly, Virginia. Mix and mingle while you view hundreds of historical aircraft and spacecraft on display.
Group Networking Event

Schedule

8:00AM

Continental Breakfast

8:30AM

Users' Group Meeting

10:30AM

Break

10:45AM

Users' Group Meeting

12:00PM

Lunch

1:00PM

Users' Group Meeting

3:00PM

Break

3:15PM

Users' Group Meeting

Meeting Adjourns

4:45PM

Meet in Lobby for Bus to Evening Event

5:00PM

Two Buses Depart

5:15PM

Ghosts, Scandals and Murder Walking Tour

6:45PM

Networking Reception: Old Ebbitt Grill

9:00PM

Buses Available to Return to Hotel

Sessions

Legislative Roundtable Continued
Frank Planton, One Call Concepts


Using GPS to Increase Accuracy of Maps
GSOC has supported the availability of GPS-enabled locating devices to be used in the field by municipalities, utility companies and contractors free of charge on a trial basis. This session will summarize the results of two years and over 25 different users of the equipment and system. Each user has found new and unique ways to utilize the capability of the system while also increasing the accuracy of their underground utility maps.
Barb Cederberg, Gopher State One Call


Combatting Locate Delays
Jim Holzer, One Call Concepts; Joe Shelton, BF Joy; Ben Booth, Iowa One Call


Learning Management Systems
OCC has helped three centers develop online learning systems. If you're thinking about implementing one at your center, join us to find out what we have done for others.
Jim Holzer, One Call Concepts


Promotional Outreach Marketing Committee
Learn about OCC Marketing Committee activities — cooperative media buy, idea sharing and more!
Jill Geyer, One Call Concepts & Don Evans, Washington 811


The Utility Defenders Update
Jim Holzer, One Call Concepts


Networking: Ghosts, Scandals and Murder Walking Tour & Old Ebbitt Grill
Join us for the Ghosts, Scandals & Murder guided walking tour. Our tour guide, Bo, will fill us in on fascinating secrets and stories throughout the slow-paced walk spanning one and a half miles. After the tour, we’ll head to the historic Old Ebbitt Grill for food, beverages and amazing sights!

The Old Ebbitt Grill was established in 1856 and is Washington's oldest saloon. It's located just steps from the White House and downtown museums. It was a favorite hangout for Presidents Grant, Cleveland, Harding and Theodore Roosevelt and remains a popular meeting spot for political insiders, journalists, celebrities and theater-goers.
Group Networking Event


Schedule

8:00AM

Continental Breakfast

8:30AM

Users' Group Meeting

10:15AM

Break

10:30AM

Users' Group Meeting

12:00PM

Meeting Closes

Sessions

Meet Kentucky 811
Give OCC's newest client a warm welcome and hear about what is going on in the state of Kentucky.
Tim Vaughn, Kentucky 811


Washington Gas Enhanced Positive Response
Washington Gas has implemented an enhanced positive response program in Maryland, Washington D.C. and Virginia, in which excavators are provided with detailed information about the job site. Join us to get an update on what Washington Gas has learned about the program's impact on preventing damage.
Scott Brown, Washington Gas


Systems Division Updates
Last year, we reported on measures taken and systems in place to safeguard the data in your notification center. We'd like to update you on this topic and a variety of other IT related issues.
Jim Donley, One Call Concepts


Closing Roundtable: For the Good of the Order
Dan Florenzo, One Call Concepts


Special Events

A NOTE ABOUT SHUTTLE BUSES:
All of our networking events will be utilizing shuttle bus services to transport us to and from the events each night. The buses will not pick up passengers in front of the hotel. All loading and unloading of shuttle buses are at the rear of the hotel, down at the Maine Avenue (street-level) entrance. You will see signs that say, "Off-Site Activities - Ballroom Entrance." This is on the lower level of the hotel where the meeting rooms are located.

Monday 9/26

mystery.jpg

International Spy Museum

The welcome reception on Monday will be at the International Spy Museum - not far from our hotel! The shuttle bus service will transport us to and from the museum. At the museum, you will test your spy skills at a variety of digital and physical interactive exhibits. You'll be challenged to remember your cover identity, crack codes and uncover hidden dead drop sites!

Tuesday 9/27

Montys-coconut-grove.jpg

Steven F. Udvar-Hazy Center

After the sessions on Tuesday, we will board shuttle buses to take us to the Steven F. Udvar-Hazy Center at the Smithsonian National Air and Space Museum in Chantilly, Virginia. Here, you will view hundreds of aircraft and spacecraft on display, including a Lockheed SR-71 Blackbird, the Boeing B-29 Superfortress "Enola Gay" and the Space Shuttle Discovery. Mix and mingle while you find your way through these historic displays and artifacts. Photos are welcome, and guides will be on hand to share stories and facts about the contents of the museum.

Wednesday 9/28

tropical-pattern.jpg

Ghosts, Scandals, & Murder

Last year, "survey said" we should do another walk! This year's walk has a purpose. Shuttle buses will take us to a nearby historical site, where we will begin the Ghosts, Scandals & Murder guided walking tour right in the District. Enjoy Bo, our tour guide, as he fills us in on the fascinating secrets and stories spanning decades. This tour is approximately one and a half miles long and will take about an hour and a half with plenty of stops along the way. If there is inclement weather, we will stay on the bus and the tour guides will hop on and off as they tell us all the stories. At the conclusion of the tour, we will make our way to a historic venue for food, beverages and amazing sights!

Frequently Asked Questions

OCC believes strongly in the value of interacting with our customers and building relationships whenever the opportunity presents itself. In this spirit, OCC hosted its first User’s Group Meeting (UG) in 1997 in Las Vegas at the Monte Carlo (now the Park MGM) hotel. The UG brings together damage prevention (DP) stakeholders from OCC-operated notification centers across the country. This is YOUR meeting.

Topics relevant to the DP industry. Past sessions have included leadership issues, product launches, legislative and regulatory efforts, marketing and technology, with roundtables that open and wrap up the 2.5-day event. Ample time is dedicated to networking events that will allow you to catch up with current and make new contacts. Past attendees know this is their meeting, with plenty of time allowed for open discussion on any topic. The agenda is available on the website -be sure to check back on the website for updates.

Now in its 22nd year, the UG is for damage prevention professionals from all stakeholder groups. Past attendees have included Board members, Executive Directors, and others. Do want to know where the industry is going, care passionately about being prepared for new challenges, and effective marketing and public relations strategies? This meeting is for you. Get ready to share the lessons you have learned. You will find the attendees of the UG have centuries of collective experience in our industry that will be openly shared, serving benefit every attendee.

The OCC UG 22 will be held in Washington, DC at the Mandarin Oriental hotel. The UG 22 meeting will start on Tuesday morning, September 27th, and close Thursday afternoon, September 29th, 2022. Attendees should plan to arrive on Monday and depart Thursday afternoon or Friday.

YES! Please register through Eventbrite for the meeting; this will ensure you have a room at the Mandarin Oriental. Your room reservation will be made for you dependent on your arrival and departure dates and lodging preferences. Payment details will differ for everyone because some Boards sponsor attendance of members. Others will be invoiced after the meeting. Registering through Eventbrite also helps us carefully plan for every aspect of the meeting.

Remember that you still must make your own arrangements for transportation to and from airport.

The deadline to register for the meeting is September 6th. OCC will send detailed email confirmations out to attendees after the cutoff date.

All rooms are reserved on a rooming list managed by OCC. Register on Eventbrite, indicate your arrival and departure dates, and any other preferences, and a room will be reserved for you. A rooming list will be submitted to the hotel by OCC’s event manager. In order to be sure you qualify for the group rate, please do not contact the hotel directly.

Questions or changes – please contact Corrine Sullivan at corrine@occinc.com or 651-447-3201.

1330 Maryland Ave., SW, Washington DC 20024
Mandarin Oriental Website
Check-in time is 4 pm, check-out time is 11 AM

The hotel is approximately 5 miles / 15 minutes by taxi from Reagan (National) Washington Airport (DCA). Uber ranges from $10-$15 based on traffic.

YES! The Mandarin Oriental will extend OCC’s group rate of $309.22 (incl tax) per night up to three days before and three days after the meeting for those wanting to extend their stay.

If you plan to drive to the event, Mandarin Oriental has a parking garage available at the daily rate of $59 for seven or more hours/overnight parking. Click here to view additional information on parking at Mandarin Oriental.

Attire is business casual. Feel free to be comfortable in slacks, polo shirts, sweaters, blazers, blouses and most importantly, comfortable shoes. We do recommend that you dress in layers as temperatures in meeting rooms can vary. Please check evening events for additional dress codes for specific events.

Check out this website:
Washington DC: A city, a District or a neighborhood? Locals know the difference between Washington and DC. The latter is a city made up of neighborhoods, where people live and visit, where restaurants and pubs buzz, where cabs are hailed, hotels are busy and friends laugh. No politics. No power plays. No problem. There’s so much to love about each one of DC’s neighborhoods, from history on Capitol Hill and high-end boutiques in Georgetown to the beauty of Southwest Waterfront and the hustle and bustle of H Street NE. There's also performing arts in Penn Quarter and a 24-hour diner in Adams Morgan. Get familiar with the lay of the land and find your place in DC.

Our hotel is just across the street from the newly revitalized SW waterfront.
The revitalization of DC’s historic Southwest & The Wharf neighborhood has led to one of the city’s hottest destinations for dining, shopping and entertainment – all on the water. The sustainable entertainment, dining and retail connects the rest of the District to Southwest & The Wharf and features an accessible riverfront, including four different piers, each with their own theme and activities.

On March 1, 2022, the District of Columbia lifted the mask mandate and the City is open for business!

OCC is monitoring developments in this area and will update you should conditions change.

Yes! We have three nights of OCC sponsored networking in store for you!

Monday night features a welcome reception at the brand-new International Spy Museum blocks away from the hotel. Sharpen those powers of observation and dig out those de-coding rings as you explore different digital and physical interactive stations. You will need to remember your cover identity, crack codes and uncover hidden sites.

Tuesday features a coach bus ride to the National Air and Space Museum - Udvar Hazy for dinner and an evening spent surrounded by history. Docents will be on hand to share experiences and stories as you take in the massive collection of aircraft.

Wednesday evening, we will explore some historic sites around town and hear stories of ghosts, scandals and murder. We will make our way on foot (stopping every block or two) for about a mile before ending at one of the oldest restaurants in town, the old Ebbitt Grill, located around the corner from the White House. Here, we will invite you to join OCC in celebrating our 40th anniversary.

Please contact Corrine Sullivan for all room reservations, or any meeting details or questions.

Planning to stay some extra days and explore the sights and sounds of the area? One of the trendiest places to visit is right where the hotel is located (in our backyard). The revitalization of historic Southwest DC & The Wharf neighborhood has created one of the hottest destinations for dining, shopping and entertainment – all on the water.

Other Nearby Attractions