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Details FAQ Agenda Special Events Attractions
The 2022 Users' Group will be held in Washington D.C. at the Mandarin Oriental hotel. Located on the Southwest Waterfront, the Mandarin Oriental is at the heart of everything in Washington D.C.

Important Update: Hotel to Change Name

As of September 9, 2022, Salamander Hotels & Resorts will be taking over operations of Mandarin Oriental and renaming the hotel Salamander Hotel, Washington D.C. Therefore, Users’ Group 2022 will be taking place at the newly renamed Salamander Hotel, Washington, D.C.

This does not change anything regarding the UG22 meeting, except the name of the hotel. All staff are staying with the property and our contract will be honored by the new owners.

Event Details

The Nines Hotel

The Mandarin Oriental - D.C.

1330 Maryland Ave SW
Washington, D.C. 20024

September 27-29, 2022

We began planning the 2020 Users’ Group meeting in Washington DC in 2019. As it did with so many things, COVID made that impossible. We wanted to move forward with your choice of Washington, DC as the destination city for this meeting, so we worked with the selected hotel on new dates.

We moved the date of the meeting in our nation’s capital to September 2022. We hope you agree that this is a fitting location for the kick-off of OCC’s 40th Anniversary celebration. We look forward to welcoming you to the Mandarin Oriental, located in Southwest DC along the waterfront area.

Please register through Eventbrite for the meeting
Registering through Eventbrite will ensure you have a room at the Mandarin Oriental Hotel. Your room reservation will be made for you dependent on your arrival and departure dates.

Frequently Asked Questions

OCC believes strongly in the value of interacting with our customers and building relationships whenever the opportunity presents itself. In this spirit, OCC hosted its first User’s Group Meeting (UG) in 1997 in Las Vegas at the Monte Carlo (now the Park MGM) hotel. The UG brings together damage prevention (DP) stakeholders from OCC-operated notification centers across the country. This is YOUR meeting.

Topics relevant to the DP industry. Past sessions have included leadership issues, product launches, legislative and regulatory efforts, marketing and technology, with roundtables that open and wrap up the 2.5-day event. Ample time is dedicated to networking events that will allow you to catch up with current and make new contacts. Past attendees know this is their meeting, with plenty of time allowed for open discussion on any topic. The agenda is available on the website -be sure to check back on the website for updates.

Now in its 22nd year, the UG is for damage prevention professionals from all stakeholder groups. Past attendees have included Board members, Executive Directors, and others. Do want to know where the industry is going, care passionately about being prepared for new challenges, and effective marketing and public relations strategies? This meeting is for you. Get ready to share the lessons you have learned. You will find the attendees of the UG have centuries of collective experience in our industry that will be openly shared, serving benefit every attendee.

The OCC UG 22 will be held in Washington, DC at the Mandarin Oriental hotel. The UG 22 meeting will start on Tuesday morning, September 27th, and close Thursday afternoon, September 29th, 2022. Attendees should plan to arrive on Monday and depart Thursday afternoon or Friday.

YES! Please register through Eventbrite for the meeting; this will ensure you have a room at the Mandarin Oriental. Your room reservation will be made for you dependent on your arrival and departure dates and lodging preferences. Payment details will differ for everyone because some Boards sponsor attendance of members. Others will be invoiced after the meeting. Registering through Eventbrite also helps us carefully plan for every aspect of the meeting.

Remember that you still must make your own arrangements for transportation to and from airport.

The deadline to register for the meeting is September 6th. OCC will send detailed email confirmations out to attendees after the cutoff date.

All rooms are reserved on a rooming list managed by OCC. Register on Eventbrite, indicate your arrival and departure dates, and any other preferences, and a room will be reserved for you. A rooming list will be submitted to the hotel by OCC’s event manager. In order to be sure you qualify for the group rate, please do not contact the hotel directly.

Questions or changes – please contact Corrine Sullivan at corrine@occinc.com or 651-447-3201.

1330 Maryland Ave., SW, Washington DC 20024
Mandarin Oriental Website
Check-in time is 4 pm, check-out time is 11 AM

The hotel is approximately 5 miles / 15 minutes by taxi from Reagan (National) Washington Airport (DCA). Uber ranges from $10-$15 based on traffic.

YES! The Mandarin Oriental will extend OCC’s group rate of $309.22 (incl tax) per night up to three days before and three days after the meeting for those wanting to extend their stay.

If you plan to drive to the event, Mandarin Oriental has a parking garage available at the daily rate of $59 for seven or more hours/overnight parking. Click here to view additional information on parking at Mandarin Oriental.

Attire is business casual. Feel free to be comfortable in slacks, polo shirts, sweaters, blazers, blouses and most importantly, comfortable shoes. We do recommend that you dress in layers as temperatures in meeting rooms can vary. Please check evening events for additional dress codes for specific events.

Check out this website:
Washington DC: A city, a District or a neighborhood? Locals know the difference between Washington and DC. The latter is a city made up of neighborhoods, where people live and visit, where restaurants and pubs buzz, where cabs are hailed, hotels are busy and friends laugh. No politics. No power plays. No problem. There’s so much to love about each one of DC’s neighborhoods, from history on Capitol Hill and high-end boutiques in Georgetown to the beauty of Southwest Waterfront and the hustle and bustle of H Street NE. There's also performing arts in Penn Quarter and a 24-hour diner in Adams Morgan. Get familiar with the lay of the land and find your place in DC.

Our hotel is just across the street from the newly revitalized SW waterfront.
The revitalization of DC’s historic Southwest & The Wharf neighborhood has led to one of the city’s hottest destinations for dining, shopping and entertainment – all on the water. The sustainable entertainment, dining and retail connects the rest of the District to Southwest & The Wharf and features an accessible riverfront, including four different piers, each with their own theme and activities.

On March 1, 2022, the District of Columbia lifted the mask mandate and the City is open for business!

OCC is monitoring developments in this area and will update you should conditions change.

Please contact Corrine Sullivan for all room reservations, or any meeting details or questions.

Agenda

Please note: this agenda is a draft and is subject to change at anytime.

Welcome Event: International Spy Museum

Join us for an exciting evening event at the International Spy Museum. We’ll be boarding coach buses at approximately 5:00PM at the hotel and making our way over to the museum soon after.

Schedule

8:00AM

Continental Breakfast, Gather and Seating

8:45AM

Users' Group Meeting

10:00AM

Break

10:15AM

Users' Group Meeting

12:00PM

Lunch and Break

1:00PM

Users' Group Meeting

2:45PM

Break

3:00PM

Users' Group Meeting

4:30PM

Meeting Closes

5:00PM

Meet in Lobby for Bus to Evening Event

5:15PM

Bus Departs

6:00PM

Networking Event: Steven F. Udvar-Hazy Center at the National Air and Space Museum

9:15PM

Buses Available to Return to Hotel

Sessions

Housekeeping Remarks/Poll Everywhere
Jim Holzer, One Call Concepts


Welcome and Self Introduction
Dan Florenzo, One Call Concepts


Year in Review — State of the Company
Dan Florenzo, One Call Concepts


The National Economic Picture and Expected Forecast
The "great resignation," inflation, and other economic conditions continue to have an impact on notification centers. We'll roll up our sleeves and try to give you an idea of the most significant factors affecting our industry.
Dan Florenzo, One Call Concepts


Damage Prevention Gamification
Kansas 811 will be showcasing several exciting projects that they’ve been working on. Their partnerships with the One Call Concepts team and Damage Prevention Academy have provided the opportunity to create several new damage prevention tools that have been successful and continue to gain popularity with their members and excavators. Please join Kansas 811 as they present about their new Learning Management System, which includes interactive damage prevention games, a kids-focused interactive learning game and social media outreach.


Homeowner Damage Analysis
Recent research by one facility operator showed that homeowners who damaged their lines knew that they should have called 811, but they did not understand the ramifications of causing potential damage. Discovering this caused the operator to re-evaluate their messaging, which in turn yielded some unexpected and unanticipated results.
TBA


Legislative Roundtable
The legislative roundtable is a session that has encouraged a great deal of interest and participation over the years. Come prepared to discuss recent or pending legislative and regulatory initiatives in your state.
Moderator TBD

Networking: Steven F. Udvar-Hazy Center at the National Air and Space Museum
Group Networking Event


Schedule

8:00AM

Continental Breakfast

8:30AM

Users' Group Meeting

10:30AM

Break

10:45AM

Users' Group Meeting

12:00PM

Lunch

1:00PM

Users' Group Meeting

3:00PM

Break

3:15PM

Users' Group Meeting

4:30PM

Meeting Closes

5:00PM

Ghosts, Scandals and Murder Walking Tour

6:45PM

Networking Reception: Old Ebbitt Grill

9:00PM

Buses Back to Hotel

Sessions

Legislative Roundtable Continued
Moderator TBD


Using GPS to Increase Accuracy of Maps
GSOC has supported the availability of GPS-enabled locating devices to be used in the field by municipalities, utility companies and contractors free of charge on a trial basis. This session will summarize the results of two years and over 25 different users of the equipment and system. Each user has found new and unique ways to utilize the capability of the system while also increasing the accuracy of their underground utility maps.
Barb Cederberg, Gopher State One Call


Using Suppression of Update Tickets
Jim Holzer, One Call Concepts


Learning Management Systems
OCC has helped three centers develop online learning systems. If you're thinking about implementing one at your center, join us to find out what we have done for others.
Creative Team, One Call Concepts


Promotional Outreach Marketing Committee
Learn about OCC Marketing Committee activities — cooperative media buy, idea sharing and more!
Jill Geyer, One Call Concepts


The Utility Defenders Update
Jim Holzer, One Call Concepts


Networking: Ghosts, Scandals and Murder Walking Tour
Group Networking Event


Schedule

8:00AM

Continental Breakfast

8:30AM

Users' Group Meeting

10:15AM

Break

10:30AM

Users' Group Meeting

12:00PM

Meeting Adjourned

Sessions

Meet Kentucky 811
Give OCC's newest client a warm welcome and hear about what is going on in the state of Kentucky.
Tim Vaughn, Kentucky 811


Washington Gas Enhanced Positive Response
Washington Gas has implemented an enhanced positive response program in Maryland, Washington D.C. and Virginia, in which excavators are provided with detailed information about the job site. Join us to get an update on what Washington Gas has learned about the program's impact on preventing damage.
Scott Brown, Washington Gas


Data Security Update
Last year, we reported on measures taken and systems in place to safeguard the data in your notification center. We spent some time reviewing the effectiveness of these efforts and want to share what we've found with you.
Jim Donley, One Call Concepts


Closing Roundtable: For the Good of the Order
Dan Florenzo, One Call Concepts


Planning to stay some extra days and explore the sights and sounds of the area? One of the trendiest places to visit is right where the hotel is located (in our backyard). The revitalization of historic Southwest DC & The Wharf neighborhood has created one of the hottest destinations for dining, shopping and entertainment – all on the water.

Other Nearby Attractions